• Intega IT Recruitment

ITSM Capacity Manager – London – Contract

ITSM Capacity Manager required to join leading Investments Group you will be responsible for o wning and managing the ITSM Capacity Management process and procedures across the business.

By managing the Capacity Process effectively, this will reduce risk and the potential for service degradation as well as optimise consumption of infrastructure services.

Technical and Professional Qualifications

  • ITIL certified practitioner is desirable, demonstrable experience of delivering utilising the ITIL framework is mandatory
  • Demonstrated history of learning, particularly in the IT Infrastructure environment eg conferences or specific training courses relating to IT Infrastructure

Experience and Background

  • Minimum 3 years’ experience of Capacity Management in a multi sourced environment
  • Demonstrable exposure to 24*7/Global/Highly Available operations

Competence and Characteristics

  • Sound planning & organisation skills. Target and customer focused, proactive, analytical and a Strong operational service delivery & staff leadership experience
  • Excellent communication skills must have strong problem solving abilities, a technical mindset and the desire and determination to continually drive change and improvement
  • Ability to problem solve, think creatively and adapt quickly to a new and developing type of service delivery

Specialist Knowledge & Skills

  • Good knowledge of Infrastructure and IT Operations for an Institutional Fund Management company

For full details please contact Katie Collins.

Apply now